These terms cover the phone answering, lead capture, CRM set-up and website work JS Solutions provides to subscribing businesses. Where a section speaks of calls, it applies to the phone answering part of the service.
We answer calls to your business line that you do not answer yourself. Our system takes the caller's name, number and reason for calling, and sends you a text message with those details. You keep your own phone number; calls reach us only when you have set your phone to forward unanswered calls to us.
You receive one text per answered call, typically two to ten a day. Message and data rates may apply. Reply STOP to stop them, HELP for contact details.
The monthly price of the kit you order, as shown on its page on this site when you order, or a monthly price agreed with you in writing before you start; plus the one-time setup fee shown or agreed with it, which is not refundable. Nothing is billed before we have confirmed the order and your start date with you. The first 3 months are the minimum term. After that it is month to month: cancel by telling us with 30 days' notice, and there is no cancellation fee.
You can stop calls reaching us at any time by cancelling call forwarding on your own phone. That takes effect immediately and does not require us.
Your call records are yours. Ask and we will export them. Ask and we will delete them. We do not share them with anyone, and we do not use one business's information to benefit another.
If we change these terms or the price, we will tell you at least 30 days beforehand, and you are free to cancel.