JS Solutions provides an AI phone answering service to local trade businesses. This policy covers what we collect, why, and who sees it.
When you fill in the questions behind "Book My AI Growth Plan", your name, phone number and email are sent to JS Solutions the moment you press Continue, by email through a form-forwarding service (FormSubmit), and kept as a lead so we can call you back. The answers you give after that are attached to it. Booking a time uses Calendly, framed inside our page; what you type into the calendar goes to Calendly under its own privacy policy.
The site keeps its own count of which pages and buttons are used, sent only to our own server, with no third-party analytics and no advertising trackers. That count holds a one-way code made from your connection and browser that changes every day; the count itself keeps no name and no IP address. The invitation card that appears once remembers in your own browser that you have seen it, and nothing else.
If you talk to the AI receptionist demo on our website, your microphone is used only while that conversation runs. The conversation is handled by our voice provider, ElevenLabs, and is transcribed and kept like any call the AI receptionist takes. It is a demonstration, so please don't share anything private in it.
We do not sell, rent, or share mobile phone numbers with anyone. Mobile numbers collected for text notifications are used solely to send those notifications to the business owner who provided them. They are not shared with third parties, affiliates, or advertisers for any purpose, and they are not used for marketing.
A subscribing business owner receives one text message per call our service answers on their behalf. In practice that is typically between two and ten messages per day, depending on how many calls their business receives. There is no fixed schedule — messages are sent only when a real customer calls their line.
Reply STOP to any message to stop receiving them, or tell us directly and we will remove your number. Reply HELP for contact details. Stopping notifications does not cancel your service — call us to do that.
Information about a call is visible to that business and to us. It is never shown to another business, and it is never sold or shared for advertising. Callers' details are used for one purpose: so the business can call them back.
Every connection to this service is encrypted in transit with TLS. The site declines to load over an unencrypted connection, and session cookies are marked so a browser will only ever send them over HTTPS.
Passwords are stored as PBKDF2-HMAC-SHA256 hashes with a per-account salt. We cannot read your password, recover it, or tell you what it is — if it is lost, it is reset, not retrieved.
Call records are held on a private disk at our hosting provider that is not reachable from the public internet. Access requires an individual account, and every account is scoped to one business: a signed-in user cannot reach another business's calls even by typing the address directly. Backups are held under the same restrictions.
Call records are kept while a business is a customer and for 12 months after they leave, so they can request a copy. A business can ask us to delete their data at any time and we will do so within 30 days.
The phone platform sends us its own copy of each call when the call ends. We keep that copy for 90 days so an unusual delivery can be understood after the fact, then delete it while keeping the call record itself. A delivery we were never able to file is the exception — we keep it until it is filed, because it is the only remaining copy of that call.
Separately, we keep a record of every time someone opened a business's information — who, when, and from what address — for six years. That record holds no call contents, only the fact that a page was opened, and each entry carries a fingerprint of the one before it so a deleted or altered line can be detected. It exists so that a business can be told exactly who has seen its customers' details, and so that we cannot quietly rewrite the answer.
California requires the consent of all parties to record a phone call. Where call recording is enabled for a business, callers are told at the start of the call. Where it is not enabled, we keep a written transcript only.
Email jake@jssolutionsai.com to see what we hold about you, to correct it, or to have it deleted.